Online Return/Exchange Policy

We want you to be happy with the purchases you make online. You are welcome to return an item or entire order purchased online to us for a full refund, store credit or exchange. You may return or exchange the following within 30 days of the shipment's receipt:

  • Any toy or gift item in its original condition (unless otherwise noted at time of purchase*)

 *Some sale items will be listed as a final sale. All personalized items are final sale.


We will issue a full refund or an electronic store certificate as long as your product meets the above conditions and you include the original packing slip


How to Return or Exchange an Item

Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.


Send Your Return/Exchange to:

West Side Kids

498 Amsterdam Avenue

New York, NY 10024


1. Mail the package to the address listed above.
2. For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.

3. Wrap the package securely. Use the original packing material, if possible.

4. Once we receive your item, we'll send you confirmation via e-mail.

5. We'll process your return/exchange within 48 hours of receipt of your package.

6. Is the item you want to return a gift? Indicate that you want to receive an e-mail gift certificate valid for the item's amount and note your e-mail address on the pack slip.

Note: unless the return/exchange is due to an error, we can't refund shipping charges.

Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges and the return shipping charges- just let us know how much it is!). 

Special Return Instructions for Oversized Items

Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.

(212) 496-7282




West Side Kids

498 Amsterdam Avenue

at 84th Street

NYC 10024